Delivery & Returns

Delivery charges

We try to get all orders out as soon as possible but please allow 7 working days for delivery (may take longer for orders outside UK depending on local postal services). For UK as standard orders will be sent Royal Mail 2nd class. If you would prefer an alternative service feel free to get in touch and we can arrange that.

UK: £3.50 for orders up to £29.99 free for orders over £30

We also offer My Hermes and Royal Mail tracked options. 

*if you want to collect in store use code COLLECT at checkout*

*if you are ordering only greeting cards or postcards use code CARDONLY for postage reduction*

Ireland: £4.95 for orders up to £100 free for orders over £100

Europe: £6.95 for orders up to £100 free for orders over £100

Rest of the world: £9.95 for orders up to £100 free for overs over £100

Royal Mail has recently put up their prices for international orders quite considerably and unfortunately we have had to follow suit. Our prices are generally slightly lower than it costs to make things more reasonably priced.

Returns & Refunds

We always hope that everyone is going to love their items but if for any reason you wish to return anything simply post it back to us within 12 months in its original packaging with your name and order number and we are happy to refund you.

Damages

First of all we are so sorry something didn't arrive intact. If you can email hello@shoprua.co.uk with some pictures of the damage and we'll sort out a refund or replacement as soon as possible. In some circumstances we may need for damaged items to be returned if that is the case we will cover the postal costs and arrange for the collection.