Delivery & Returns

**29th November 2020**

We are aware there are some big delays in the system with Royal Mail. At the moment it appears its only affecting some areas but some deliveries are taking a couple of weeks instead of a couple of days to arrive. Apologies for any delays people may have been experiencing rest assured we are getting all orders packed and sent out as quickly as we can to make sure everyone gets everything as quickly as possible.

Delivery charges

We try to get all orders out as soon as possible but please allow 7 working days for delivery (may take longer for orders outside UK depending on local postal services). For UK as standard orders will be sent Royal Mail 2nd class. If you would prefer an alternative service feel free to get in touch and we can arrange that. 

UK: £3.50 for orders up to £29.99 free for orders over £30

We also offer 1st class and a tracked service. For some orders we may use a courier but for most we will use Royal Mail.

*if you want to collect in store use code COLLECT at checkout*

*if you are ordering only greeting cards or postcards use code CARDONLY for postage reduction*

Ireland: £5.95 for orders up to £100 free for orders over £100, tracked £14.95

Europe: £7.95 for orders up to £100 free for orders over £100, tracked £16.

Rest of the world: £15.95 for orders up to £400 free for overs over £400, tracked & signed for £32.91

Royal Mail has recently put up their prices for international orders quite considerably and unfortunately we have had to follow suit. Our prices are generally slightly lower than it costs to make things more reasonably priced.

Returns & Refunds

We always hope that everyone is going to love their items but if for any reason you wish to return anything simply post it back to us within 12 months in its original packaging with your name and order number and we are happy to refund you.

Damages

First of all we are so sorry something didn't arrive intact. If you can email hello@shoprua.co.uk with some pictures of the damage and we'll sort out a refund or replacement as soon as possible. In some circumstances we may need for damaged items to be returned if that is the case we will cover the postal costs and arrange for the collection.